Privacy Policy

 

Last revised : 08/01/2021

 

Introduction

We ("Esiweni Lodge") care about the privacy of the users (the "user" or "you") of our website and / or our mobile space (the "Site" and the "Mobile Space", respectively) and we are committed to protecting the information that users share with us when using our Site and / or our Mobile Space (collectively, the “Digital Properties”), and we are fully committed to protecting and using your information. in accordance with applicable law.

This Privacy Policy describes our practices for collecting, using and disclosing your information through our digital properties (the “Services”), when you access the Services from your device.

Before accessing or using any of our Services, please read this Privacy Policy carefully and make sure that you fully understand our practices regarding your information. If you read and fully understand this Privacy Policy, and continue to object to our practices, you should immediately and cease all use of our Digital Properties and Services. By using our Services, you agree to the terms of this Privacy Policy and your continued use of the Services constitutes your acceptance of this Privacy Policy and any amendments to it.

In this Privacy Policy, you will find explanations on the following questions:

• ● The information we collect
• ● How we collect information
• ● Why we collect the information
• ● Who we share information with
• ● Where is the information stored
• ● How long is the information kept
• ● How we protect information
• ● Minors
• ● Changes or updates to the Privacy Policy

 

The information we collect

Below are the different types of information we may collect.

• ● Unidentified and non-identifiable information, which may be provided by you during the registration process or collected when you use our Services (“Non-Personal Information”). Non-personal information does not allow us to identify the person from whom it was collected. The Non-Personal Information we collect primarily consists of Technical Information and Aggregate Usage Information.
   
• ● Information that identifies you individually, that is, information that identifies you or that can, with reasonable effort, identify you ("Personal Information"). The Personal Information we collect through our Services includes, but is not limited to, name, email address, address, telephone number, IP address or other information requested whenever necessary. If we combine Personal Information with Non-Personal Information, we will treat the combined information as Personal Information for as long as it remains combined.

 

How we collect information

Below are the main methods we use to collect information:

• ● We collect information when you use the Services. When you visit our Digital Properties or use our Services, we may collect, collect and record these uses, sessions and related information.
• ● We collect information that you voluntarily provide to us. For example, we collect the information you provide to us when you contact us directly through any communication channel (for example when you send us an email with a comment or feedback).
• ● We may collect information from third party sources as described below.
• ● We collect the information you provide to us if you connect to our Services through third party services like Facebook or Google.

 

Why we collect the information

We use your Personal Information for the following purposes:

• ● To provide and operate the Services
• ● To develop, personalize and improve our Services
• ● To respond to your reactions, requests and requests and provide you with our assistance
• ● To analyze demand and usage patterns
• ● For other internal, research or statistical purposes
• ● To strengthen our capabilities in data security and fraud prevention
• ● To investigate possible violations, enforce our terms or policies, or comply with any applicable law, regulation or government authority.
• ● To send you updates, notices, promotional materials and other information about our Services. If we send you promotional emails, you can opt out of receiving them by clicking on the unsubscribe link that these emails contain.
  
  Who we share information with We may share your information with our service providers, in order to operate our Services (for example, by storing information about third-party hosting services, providing our technical support, etc.) We may also disclose your information in the following circumstances: (i) to investigate, detect, prevent or take action regarding illegal activity or other wrongdoing, suspicion of fraud or security matters; (ii) to establish or exercise our rights of defense against legal claims; (iii) to protect our rights, property or personal safety and those of our users or the general public; (iv) if we or any of our affiliates undergo a change of control, including through a merger, acquisition or purchase of all or substantially all of our assets; (v) to collect, hold and / or manage your information through our authorized third party service providers (eg, online service companies), as is reasonable for business purposes; or (vi) to cooperate with third parties for the purpose of improving your experience. To avoid possible confusion, we may transfer and disclose to third parties or otherwise use Non-Personal Information in our sole discretion. Please note that our Services allow you to participate in certain social activities such as posting content, information or comments, as well as follow and chat with other users. Please be aware that the content or information you provide in these areas may be read, collected and used by others who have access to them. We do not recommend uploading or sharing any information that you do not want to be made public. If you submit content to our Digital Properties or otherwise provide it in connection with the use of a Service, you do so at your own risk. We cannot control the actions of other users or members of the public who may access your information and content. You understand and acknowledge that, even after their removal from you or us, copies of your information may remain visible on archived or cached pages, or that a third party may have copied or stored such content. Cookies and similar technologies When you visit or access our Service, we allow certain third parties to use web beacons, cookies, web beacons, scripts, beacons, and other analytics technologies and services (“Tracking Technologies”). These Tracking Technologies may allow third parties to automatically collect information about you in order to improve the way you browse our Digital Properties, improve the performance of our Digital Properties and personalize your experience on our Digital Properties, as well. only for security and fraud prevention purposes. To find out more, see our Cookie Policy. Through our Service and our Digital Properties (including websites and applications that deploy our Service), we may provide advertisements which may also be relevant to you, for example advertisements which are based on your browsing behavior. recent on different websites, browsers or devices. 

secure processing of credit card information by our store and its service providers, including physical, electronic and procedural measures.

Regardless of the efforts made and actions taken by us and our host, we cannot and do not guarantee the absolute protection and security of any information you upload, post or otherwise share with us or anyone else. 'another.

We encourage you to set strong passwords and to avoid providing us or anyone else with sensitive information the disclosure of which you believe could cause you substantial or irreparable harm. In addition, e-mail and instant messages are not recognized as safe forms of communication, so we ask, and encourage you, not to share sensitive information through these methods.
 

Minors

The Services are not intended for underage users. We do not knowingly collect information from children. If you are not of legal age, you must not download or use the Services, or provide us with information.

We reserve the right to request proof of age at any time to ensure that minors do not use our Services. If we learn that someone under the age of majority is using our Services, we may prohibit and block that user's access to our Services, as well as delete all information stored with us about that user. If you have reason to believe that a minor has shared information with us, please contact us as indicated below.

To review, update or delete your child's information, please contact us. To protect your child, we may ask you to provide us with proof of your identity. We may deny you access if we believe there is any doubt about your identity. Please note that some information cannot be deleted due to other legal obligations.
 

We will only use your personal information
for the purposes defined in this Privacy Policy, if:

• ● The use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (for example, to provide the Services to you or to provide you with our customer or technical support)
• ● It is necessary for us to use your Personal Information to comply with a relevant legal or regulatory obligation.
• ● It is necessary for us to use your Personal Information for our legitimate interests as a business, provided that such use is proportionate at all times and respects your rights to privacy.

 

If you live in the EU, you can:

• ● Request confirmation that Personal Information concerning you is being processed or not, and access the Personal Information that we store about you, as well as certain additional information
• ● Request to receive Personal Information that you provide directly to us on a voluntary basis in a structured, commonly used and machine-readable format
• ● Request rectification of your Personal Information which is under our control
• ● Request the erasure of your Personal Information
• ● Oppose the processing of personal data by us
• ● Request the limitation of the processing of your Personal Information by us
• ● File a complaint with a supervisory authority
   

However, please note that these rights are not absolute and may be subject to our own legitimate interests or regulatory requirements.
If you have general questions about the Personal Information we collect and how we use it, please contact us as set out below.

In connection with making the Services available to our users, we may transfer information to affiliated entities or other third parties beyond the borders of your country or jurisdiction, to other countries or jurisdictions around the world. . By using the Services, you consent to the transfer of your information outside of the EEA.

If you are located in the EEA, your Personal Information may only be transferred to locations outside the EEA if we are satisfied that an adequate or comparable level of protection is in place to protect the Information. personal. We will take reasonable steps to ensure that we have appropriate contractual arrangements with our third parties to ensure that adequate safeguards are in place so that the risk of unlawful use, alteration, deletion, loss or theft of your Information reasonably sufficient to permit us to locate such content. We reject all California Removal Request that is not marked or submitted correctly, and we may not be able to respond if you do not provide the correct information. Please note that your request does not guarantee a complete or exhaustive removal of the relevant content. For example, documents that you have posted may be republished by another user or a third party.
 

Changes or updates to the Privacy Policy

We may revise this privacy policy from time to time, in our sole discretion, and the most recent version will always be posted on our website (as indicated under "Latest Revision"). We encourage you to periodically review this Privacy Policy for any changes. In the event of material changes, we will post a notice on our website to announce these changes. If you continue to use the Services after notification of changes to our website, this will constitute your acknowledgment of, and consent to, such changes to the Privacy Policy and your agreement to be bound by the terms of those changes.
 

Contact us

If you have general questions about the Services or the information we collect about you, or how we use them, please contact us:​​​​​​​
Name: Ludovic Caron
Address: Esiweni Logde
E-mail: info@esiweniodge.com
 

Booking Conditions

 

General

Terms and Conditions Cancellation Policy All terms and conditions, whether general or special, shall be interpreted and take effect according to the laws of South Africa. The Courts of South Africa shall have sole jurisdiction in respect of any claims which may arise between the Client and Esiweni Lodge Payment to Esiweni Lodge shall be at rates specified in the Rate Schedule, or as agreed in writing from time to time. Credit arrangements are on application only. Where no credit facility exists, all reservations shall be settled on a pre-payment basis. Esiweni Lodge shall not be held responsible for any damage to or loss of any property whether belonging to the Client or any of the guests, nor shall Esiweni Lodge be responsible for any personal injury which may be sustained by any guests or by any directors, servants or agents of the Client, whether such damage or personal injury be caused by, or arise from the negligence of Esiweni Lodge or its employees or otherwise. The Client hereby indemnifies Esiweni Lodge and all its directors, servants and agents against any claim of whatsoever nature that may be made against Esiweni Lodge by any of the guests or any of the directors, servants or agents of the Client in respect of such personal injury, loss or damage. No pets allowed.
 

Child policy

No children under the age of 6 years are allowed at Esiweni Lodge unless the entire lodge is reserved exclusively.  Children under the age of 10 sharing with adults may be accommodated in a Esiweni suites. Esiweni can put only one extra bed per suite.  All children under the age of sixteen must be accompanied by a responsible adult during game drives and bush walks.
 

Salients terms & conditions

Rates are quoted in South African Rands, inclusive of taxes and levies and are commissionable to registered travel trade companies as per the rate schedules or as communicated in writing. Under no circumstances shall Esiweni Lodge be held responsible for any losses or damages suffered by any Client as a result of the failure by any of its own clients/customers to perform his/her obligations to the Client, nor shall Esiweni Lodge be obliged to refund to the client, any payments or pre-payments in the event of the Client's failure to collect fees or other payments from any of its clients/customers. Check-in time is from 12:00, and check-out time is 11:00. Earlier check-in times, if requested, will be considered subject to the availability of rooms. In all instances, expected time of arrival must be advised. All guests will be required to settle their accounts for extras, telephone calls, spa treatment, etc. on departure. This can be done by credit card, traveller's cheques or local/foreign currency notes. A final rooming list must be provided 14 days prior to arrival.
 

Deposits & settlement

A deposit of 50% of the value of the accommodation is required as confirmation for an individual (FIT) reservation. Full prepayment will be due 30 days prior to arrival. Esiweni Lodge reserves the right to sell accommodation held as a provisional reservation without a deposit, to a cash purchaser.  NB: Esiweni Lodge accepts no responsibility whatsoever for either the speed or reliability of mail services. Should payment not be received for whatever reason, Esiweni Lodge reserves the right to fully enforce all payment terms and conditions. Credit Cards  Stay payments made with credit cards will be a surcharge of 3% on total amount.
 

Cancellations

Esiweni Lodge reserves the right to charge the following cancellation fees should a confirmed reservation be cancelled within the following period: 25% if cancelled 31 – 60 days prior to date of arrival 50% if cancelled 15 – 30 days prior to date of arrival 100% if cancelled 1 – 14 days prior to date of arrival  Cancellation fees are calculated on the nett rate per person. Please ensure that your clients are covered by a travel insurance policy to offset unforeseen cancellation. All reservation cancellations or amendments are valid only if advised in writing by facsimile, e-mail or letter.  Travel Insurance - We highly recommend that all visitors are covered by a comprehensive travel insurance policy to protect them in the event of unforeseen cancellation. Such insurance should also cover emergency medical care requirements and evacuation.